Good morning! I ordered 3 human / pet photos for my husbands Father’s Day, and they turned out remarkably perfect! Thank you so much! My husband loves them!
Item was true to size, well printed and followed directions on printing... tee shirt was of quality.
The quality of the product was very nice, and I was happy with the final result. Unfortunately, the customer service experience was very disappointing.
Communication throughout the process was lacking, and I often felt like I was communicating with an automated system rather than a real person. As a customer, I expected more transparency and timely updates, especially after paying for expedited shipping.
I understand that businesses experience busy seasons and high order volumes, but if expedited shipping is offered as an option, there should be a reasonable expectation that those timelines can be met. If delays are anticipated, they should be communicated clearly so customers can make informed decisions.
Overall, while I am pleased with the product itself, the lack of communication and failure to meet the expectations associated with expedited shipping left me dissatisfied with the overall experience.
It was a speedy turn around and flexibility and swift follow up that made me to return to BestCustom! I really enjoyed them and the product was soo loved by all the aunties!
Totally responsive , professional , high quality material & work …. And reasonable priced !