I'm so happy that I'm getting my moms memorial🐻 pic on the front and the wording on the back . I made a mistake and the company corrected it. I would recommend this company to anyone experiencing a loss of a ❤one. The 🐻is on its way 😊

The quality of the product was very nice, and I was happy with the final result. Unfortunately, the customer service experience was very disappointing.

Communication throughout the process was lacking, and I often felt like I was communicating with an automated system rather than a real person. As a customer, I expected more transparency and timely updates, especially after paying for expedited shipping.

I understand that businesses experience busy seasons and high order volumes, but if expedited shipping is offered as an option, there should be a reasonable expectation that those timelines can be met. If delays are anticipated, they should be communicated clearly so customers can make informed decisions.

Overall, while I am pleased with the product itself, the lack of communication and failure to meet the expectations associated with expedited shipping left me dissatisfied with the overall experience.

If you want this product, make sure you order it six months in advance. Lol

Charged for an upgrade and product still looks cheap

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