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SHIPPING POLICY

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
Due to the global impact of COVID-19, the production and delivery times have been delayed by up to 10 business days than the time frame below.
We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.
Wish you and your family all the best.
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All items offered on Best Custom are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. This is the reason for the delivery times below.
Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

Estimate Time Of Arrival

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
(The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.)

Product

Production Time

Shipping Time
Standard Expedited
Apparel 3 - 4 days 5 - 14 days 3 - 9 days
3D Apparel 4 - 6 days 10 - 21 days 6 - 15 days
Blanket 3 - 5 days 7 - 21 days 3 - 9 days
Oodie Blanket 5 - 7 days 5 - 14 days 3 - 9 days
Mug 2 - 3 days 5 - 14 days 3 - 9 days
Candle Holder 5 - 7 days 10 - 21 days 7 - 19 days
Canvas 4 - 5 days 10 - 21 days 3 - 7 days
Poster 3 - 5 days 10 - 21 days 3 - 6 days
Doormat 3 - 5 days 10 - 21 days 3 - 9 days
Pillow 4 - 5 days 10 - 21 days 3 - 9 days
Tumbler 3 - 5 days 10 - 21 days 3 - 7 days
Garden Flag 3 - 5 days 5 - 14 days 3 - 9 days
House Flag 6 - 9 days 5 - 14 days 3 - 9 days
Metal Sign 5 - 7 days 10 - 21 days 7 - 19 days
Yard Sign 4 - 6 days 7 - 21 days 3 - 9 days
Phonecase 2 - 3 days 5 - 14 days 3 - 9 days
Facemask 5 - 7 days 10 - 21 days 3 - 9 days
Necklace 5 - 7 days 5 - 14 days 3 - 9 days
Heart Puzzle Jewelry 4 - 5 days 12 - 16 days 8 - 12 days
Projection Necklace 4 - 5 days 12 - 16 days 8 - 12 days
All Over Print Cap 5 - 7 days 10 - 14 days 7 - 10 days
Couple Mug Set 3 - 4 days 5 - 14 days 3 - 9 days
Couple Apparel 3 - 5 days 5 - 14 days 3 - 9 days
Couple AOP Apparel 6 - 7 days 10 - 21 days 7 - 19 days
Bundle Apparel 3 - 5 days 5 - 14 days 3 - 9 days
Ornament 2 - 4 days 5 - 10 days 2 - 7 days
Custom Shape Ornament 2 - 4 days 5 - 14 days 3 - 9 days
Layer Wooden Ornament 2 - 4 days 5 - 14 days 3 - 9 days
Laser Cut Custom Shape Ornament 2 - 4 days 5 - 14 days 3 - 9 days
Stainless Steel Keychain 4 - 6 days 10 - 13 days 5 - 8 days
Photo Film Camera Roll Keychain 4 - 6 days 10 - 13 days 5 - 8 days
Mini Photo Album Keychain 2 - 3 days 10 - 13 days 5 - 8 days
Heart Shaped Acrylic Plaque 3 - 5 days 10 - 21 days 7 - 19 days
Emblem 3 - 5 days 10 - 21 days 7 - 19 days
AOP Hawaiian Shirt 4 - 6 days 10 - 21 days 6 - 15 days
AOP Hawaiian Kids Shirt 4 - 6 days 10 - 21 days 6 - 15 days

Please note:

  1. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  2. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request. 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because:
  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
  • We are not responsible if your order gets delivered to the wrong address or returned to sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Best Custom and if you have any questions, please don't hesitate to contact us via: support@bestcustom.co